FAQ’s
Most frequently asked questions
[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row css=”.vc_custom_1579116490670{padding-top: 60px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]Deliver
[/vc_column_text][vc_empty_space][/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”Shipping” tab_id=”1522322738673-aea3abb5-b800fe1b-0bf9″][vc_column_text]Free delivery within 5-7 business days.Some orders may require additional validation that can take 24-36 hours, which may delay delivery.
Adult signature is required on all shipments.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Returns” tab_id=”1522322738697-88e8c59b-62ccfe1b-0bf9″][vc_column_text]Free returns and exchanges within 30 days from the date of delivery. Exchanges on item’s size only by contacting customer service.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row css=”.vc_custom_1579116498597{padding-top: 60px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]
Payments
[/vc_column_text][vc_empty_space][/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”What Payment Methods Are Accepted?” tab_id=”1555532166627-d18a27a7-6515″][vc_column_text]Payment information is shared according to the highest security standards guaranteed by Trustwave: your credit card information is fully encrypted.We accept the following payment methods:
Credit card: Visa, MasterCard, American Express.
Your card will be charged once the items are shipped. We have a Fast Checkout option that allows you to securely save your credit card information so you do not have to re-enter it for future purchases.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you accept international credit cards?” tab_id=”1555532166698-b9e07fe9-85b4″][vc_column_text]Yes![/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row css=”.vc_custom_1579116504661{padding-top: 60px !important;padding-bottom: 60px !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]
Other
[/vc_column_text][vc_empty_space][/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”What sizes are shown on the website?” tab_id=”1554865954832-7b4f4f32-3205″][vc_column_text]For international sizing, please refer to the conversion chart by click the “Size Guide” link above the size selector on the product description page. Size conversions vary by brand and model.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you ship internationally?” tab_id=”1554865954888-c3d499b3-2d6e”][vc_column_text]Yes! We ships to most countries worldwide.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I change or cancel my order?” tab_id=”1554865954966-a58332cc-34e7″][vc_column_text]We do not accept order cancellation requests as our fulfillment process begins once an order is placed. All confirmed orders will be subject to our standard return policy.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is your Returns Policy?” tab_id=”1554865955032-f07c32a3-1c21″][vc_column_text]If, for any reason, you’re not pleased with your purchase, you have 3 days from the delivery date of your order to submit a return request. Item(s) must be shipped back within 7 days of an approved request.All returned items must adhere to our return policy for a refund to be processed:
– Items must be unworn, unused, unwashed and in the original condition received.
– Authenticity tags on footwear must be intact. If removed, the item will not comply with the returns policy and will not be refunded.
– Footwear must be returned in the original box provided, and packaged inside a protective shipping box.
– Final sale items are not eligible for return. This includes Pre-Release items, Vintage items, and certain items within our “Hall of Fame” category. Final sale items will be noted on the product description page.
– All items purchased during a promotional period are final sale.
– Return requests must be submitted within 3 days of the delivery date, and item(s) must be shipped back within 7 days of an approved request. Items that do not comply or are sent outside of this window are subject to refusal and may sent back to you.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row et_full_width=”true” et_row_padding=”true” css=”.vc_custom_1578537181414{padding-top: 90px !important;padding-bottom: 90px !important;background-color: #f8f8f8 !important;}”][vc_column][vc_row_inner content_placement=”middle”][vc_column_inner offset=”vc_col-lg-offset-1 vc_col-lg-6″][vc_column_text]